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Torklift Central requires proof of purchase for warranty claim registration, with pictures of any defective product before issuing a replacement. Torklift will not accept claims on any product without proof of purchase, which can be faxed, scanned, emailed or mailed to the information provided below.
Torklift Central warrants its hitches, custom hitch receivers and accessories (excluding electrical wire harnesses which carry a warranty from their specified manufacturer) from date of purchase against defects in material and workmanship under normal use and service for the ownership life of the original consumer purchaser.
Torklift Central will replace free of charge any part that proves defective in material or workmanship when presented to Torklift Central, transportation charges prepaid by purchaser, at the address below.
Any damage to Torklift Central products as a result of misuse, abuse, neglect, accident, improper installation or any use violative of instructions furnished by Torklift Central will void the warranty. This warranty gives you specific legal rights and you may also have rights, which vary from state to state. With warranty service, you may be able to go to a small claims court, a state court or a federal district court.
Although Torklift Central trailer hitches are both tested and rated for towing within the specific capacity label found on each trailer hitch. Torklift Central assumes no liability for vehicle manufacturers warranty due to the use of a Torklift Central trailer hitch being used for towing behind any vehicle or using the trailer hitch in a manner that it was not designed for. Although this specific trailer hitch has a load rating, which includes trailer tongue weight, and a trailer weight carrying capacity, Torklift Central is not responsible for the voiding of any warranty on any vehicle due to factory towing limitations. All vehicle warranties are the sole property and responsibility of the owner of the vehicle that the Torklift Central trailer hitch is installed upon. Torklift Central does not endorse towing behind any vehicle if the vehicles manufacturer states that towing is not recommended. Check your vehicle’s owner’s manual for the proper tow rating of your vehicle.
*WARNING* Your vehicle may have a lower tow rating than this trailer hitch. If your vehicle’s tow rating is less than the rated towing capacity on your Torklift Central trailer hitch, your trailer hitch capacity is limited to your vehicle’s factory rated towing capacity.
FOR EXAMPLE: the label on your Torklift Central trailer hitch states it's capacity is rated for 500 pounds tongue weight and 5,000 pounds towing weight. However your vehicle's factory rated towing capacity is limited to only 350 pounds tongue weight and 3,500 pounds towing weight. In this example your maximum towing capacity of your Torklift Central trailer hitch is limited to 350 pounds tongue weight and 3,500 pounds towing weight as stated by your vehicle’s maximum factory tow rating.
*DANGER* Never exceed your vehicle's manufacturer's recommended towing capacity which may be a lower rating than this trailer hitch
Unsure of your tow rating? Download our towing app from the app store to find your vehicles tow rating.
"The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part." - Federal Trade Commission (FTC)
The FTC states that a consumer has the right to patronize independent retail stores and repair shops for parts and service without fear of voiding the new car warranty. The dealer/vehicle manufacturer has the right to deny a warranty repair but they must clearly and definitively demonstrate that the aftermarket part caused the problem.
For further details, a link to the full explanation is available here.
315 Central Ave N
Kent, WA 98032
Email: [email protected]