Frequently Asked Questions

Ordering and Shipping Questions

How do I order?

The easiest and quickest way to order is online. Start the process by browsing for items, adding them to your cart, and checking out. However if you would like to place your order over the phone, simply call (877)651-3835. One of our customer service representatives will assist you in discussing applications and fitment, checking availability, placing orders, and any other questions you may have. Free shipping will not be applied if you order over the phone.

All orders will receive an e-mail confirmation to assure that your order has been placed. Confirmation usually takes within 24 hours of ordered placed. Order confirmation only takes place on business days, which are Monday through Friday. If you do not receive verification from us within this time, please email us at call us at (877)343-6933.

What if the product I want is on backorder?

Some items are clearly listed that they are not available until a specific date and still then we cannot guarantee they will be available. Manufacturers release dates do change and any outstanding orders will be notified via email or phone call when this occurs. There are instances where parts are out of stock in general from a manufacturer. This is addressed on a case-by-case basis as the situation may arise. If an item not clearly listed is back ordered or unavailable for 2 weeks or more we will notify you via email or phone call to address when your item will ship.

What if my product becomes unavailable?

Although item availability and prices are subject to change without notice, we strive to ensure that we have plenty of stock of everything we sell, at any given time. There are instances where parts are out of stock and will ship from the manufacturer. This is out of our control when this happens.

If an item is "out of stock" and not readily available within 10 days we will notify you by email OR phone call to provide a quick resolution. Some Items are CLEARLY documented that they are not available until a specific date and still then we cannot guarantee they will be available on that date. We will ship the item to you as soon as we have them in stock and will notify you via email OR phone call to address the situation on a case by case basis.

When will you ship my item(s)?

We may not ship your Ecohitch/Product the day your order was placed. Due to the high volume of orders we regularly experience, please allow up to 7-12 business days for your product to ship out and to receive your shipping tracking number.

If an item is "out of stock" and not readily available within 10 days we will notify you by email OR phone call to provide a quick resolution. Some Items are CLEARLY documented that they are not available until a specific date and still then we cannot guarantee they will be available on that date. We will ship the item to you as soon as we have them in stock and will notify you via email OR phone call to address the situation on a case by case basis.

Torklift Central cannot and in no way implies that we guarantee shipping times/dates through FedEx. Carrier shipping times/dates are out of our control once the product is received by the carrier themselves.

Do you offer shipping to Alaska/Hawaii?

Due to the high cost of freight with UPS/FEDEX we cannot offer free shipping to our customers in Alaska/Hawaii. However, there is a much better option for our customers other than UPS/FEDEX.

With UPS/FEDEX the shipping charges can be in the hundreds/thousand dollar range. Due to our location in Kent Washington, we are very close to the Tacoma/Fife freight docks.

This allows us to ship using a third party, Carlile (a local freight company). They ship directly to your barge/shipping dock in Alaska. We do provide a free service of dropping off the product to the dock/barge, the consumer is responsible for the freight charges.

To ship to Alaska you must first get a Quote Number from Carlile here. We are happy to provide shipping weight and packaging dimensions for your specific EcoHitch. Please provide the Washington State terminal address and Carlile Quote Number at the time of your EcoHitch purchase in the Shipping Information form.

For more information, please view our Shipping Options page

Do you offer shipping to Canada?

We currently ship to Canada via FEDEX. All shipments to Canada are paid by the customer at time of order processing. The purchaser is responable for all freight costs including duties and taxes. Torklift Central is not responsible for any added costs associated with shipments to Canada.

For more information, please view our Shipping Options page

Do you offer shipping internationally?

Torklift Central is proud to offer a solution to expensive international shipping. Traditionally, shipping internationally can become extremely expensive and a timely process. Torklift Central now utilizes a service from Bonvu.com to help remedy these pitfalls. Bonvu is an international package forwarding service that enables you as an individual or small business to buy in the United States and receive your items safely and quickly in your country - anywhere in the world.

For more information, please view our Shipping Options page

General Questions

Who is Torklift Central?

Torklift Central has been in the towing and RV business since 1976. Located in Kent, WA. Torklift Central Hitch and Tow is the original location in downtown Kent, specializing in trailer hitches, custom fabrication, welding, and towing applications.

What is the tow capacity of my vehicle?

All tow capacities are different. Refer to your owners' manual or contact your local dealership for your specific vehicle towing capacity.

Do you offer volume discounts?

Yes, please send all inquiries to support@tlcentral.com

What bike rack works best for me? What other bike racks do you have available?

Every situation is unique and we would be happy to discuss ground clearance, bike styles and personal preference. Please contact us for more information at 1-877-343-6933.

Do you have an Anti-Rattle built into your hitch?

No, most bike racks come with anti-rattle built into the rack itself. If the rack is not equipped with anti-rattle already, an anti-rattle device may be purchased to remove the play from the bike rack.

What size receiver should I get?

Deciding between a 1.25" and a 2" receiver is based on personal preference. The 2" receiver will be more universal and easier to find accessories for. The 1.25" while less universal allows for a more discrete install and overall more clean aesthetics. Be sure you check what size your accessory is (e.g. bike rack, cargo tray) before deciding what size receiver to buy.

What is your return policy?

If you are not satisfied with your purchase, we want the opportunity to make the situation right. You may return or exchange unused items within 15 days of the date of purchase. Items must be unused, not previously installed, and in the original packaging. We will thoroughly inspect all items before issuing a credit. Please include a copy of your order confirmation and any RMA numbers with your returns. The customer is responsible for all freight costs when returning an item for non-warranty situations. Prices are subject to change at any time. Your product will be refunded minus a 15% restock fee unless further repairs are needed to bring the hitch back to resale condition in which case you will be notified of the additional charges.

For more information, please view our Returns & Exchanges page

Where can I find your Terms of Use?

Our Terms of Use are available to view here

What is the Magnuson-Moss Warranty Act?

"The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part." - Federal Trade Commission (FTC)

The FTC states that a consumer has the right to patronize independent retail stores and repair shops for parts and service without fear of voiding the new car warranty. The dealer/vehicle manufacturer has the right to deny a warranty repair but they must clearly and definitively demonstrate that the aftermarket part caused the problem.

A link to the full explanation for further details is available here.

EcoHitch® Questions

Where is the EcoHitch® built?

Torklift Central designs and manufactures the EcoHitch® in Kent, WA. They are 100% made in the United States with top quality materials.

Does the EcoHitch® require drilling the frame?

The EcoHitch® line is 100% no drill application and utilizes existing holes in the frame.

Do I need accessory straps for my bike rack?

With the use of an EcoHitch®, Torklift Central does not require you to have accessory straps for your bike rack. We build the hitches with strength in mind so that the specified tongue weight applies to wheeled as well as wheel less loads (i.e. bike racks, cargo trays, chair lifts, etc.).

What is the EcoHitch® rated for?

Each EcoHitch® varies in weight rating. They can be found posted on each models specific product page.

Will the EcoHitch® stand up to the weather where I live?

By concealing 90% of our hitch, in most cases above a weather guard and behind the bumper cover, we have reduced exposure to the EcoHitch®. All EcoHitch® have a high impact powder coat finish, making it harder for them to rust in different weather conditions. Attention should be given to your hitches finish over time, as every environment is unique to its location. Simple touch up with rust inhibiting automotive enamel based paint is all that is needed in most cases. For more information on care and maintenance for our products, click here.

Does the EcoHitch® require post-installation care or maintenance?

To minimize corrosion from these environmental factors on powder coated steel products, Torklift Central recommends regularly cleaning and inspecting the powder coated surface and touching up any affected areas with enamel or urethane based aerosol paint products. These finish maintenance products are available at any automotive parts supplier. For more information on care and maintenance for our products, click here.

What is the ground clearance from the receiver to the ground?

The EcoHitch® has been designed so that the receiver portion will either fit directly under your bumper cover or be completely concealed leaving no ground clearance concerns at all. When the receiver does fit directly under the bumper, with a 2" receiver, it will fit approximately 2.5 inches below the bumper cover. With a 1.25" receiver, it will fit approximately 2 inches below the bumper cover. Measuring from the ground to the bumper cover in those instances minus the receiver size will give you the receiver ground clearance. Please keep in mind when installing bike racks or other accessories to understand your limitations in relation to sloped driveways and other driving obstacles to avoid damaging your accessories.

How much time is needed for installs? Can I install it myself?

If you are using a professional installer please feel free to contact us at support@tlcentral.com or call us directly at 1-877-343-6933 and we will be glad to go over our flat rate times. We always suggest allowing for more time especially for first time installs to be sure your hitch is always installed correctly. During the install process if you have any questions you can reach us during normal business hours Monday - Friday 8:30am - 5:00pm PST and we will be glad to assist you. Please read through the instructions carefully to understand the installation process before installing your hitch.

What kind of paint do you use? Is it Sandblasted? What color will it be? Can I get a custom color? Can I get it undercoated?

Torklift Central ensures that all of our EcoHitch® and accessories are sandblasted and high impact powder coated. The standard color is hammertone black. If you would like a custom color or undercoating, there will be an extra fee.

Can I preview the EcoHitch® instructions before I make my purchase?

A pdf version of our instructions is available upon request.

Who should I have install the EcoHitch®? Who do you recommend?

Torklift Central recommends that you have a local body shop or one of our Certified EcoHitch® Installers install the EcoHitch®. Body shops tend to have the most experience with the removal of auto body panels and related tools and techniques. Alternatively, if you have good mechanical experience you may be able to install the hitches yourself.

How long will it take for my hitch to arrive after it shipped?

Once your hitch has shipped it takes on average between 3-5 business days for a hitch to arrive if it was shipped within the lower 48 states. Destinations outside of this area can vary based on location and customs requirements. Torklift Central is unable to guarantee shipping times/dates through any specific carrier.

How do I track my purchases and shipment?

All orders will receive an e-mail confirmation to assure that your order has been placed. Confirmation usually takes within 24 hours of ordered placed. Order confirmation only takes place on business days, which are Monday through Friday. If you do not receive verification from us within this time, please email us at support@tlcentral.com or call us at 1-877-343-6933 during normal business hours Mon - Fri 8:30am - 5:00pm PST. Once the item is shipped from our warehouse, you will receive an email with your shipping tracking number.

What kind of guarantee/warranty is on the hitch?

Each EcoHitch® comes with a lifetime warranty and our Customer Service Guarantee. If there is damage to the actual hitch before installation, Torklift Central will address and fix the situation as it arises (this warranty excludes product finish). Any damage caused by misuse, incorrect installation, vehicle accidents or acts of God are not covered. Anything not specifically implied will be addressed on a case-by-case basis. Torklift Central does not endorse towing with a car that is not towing approved by the manufacturer of that vehicle. All warranties on vehicles are the sole responsibility of the customer and not Torklift Central. Torklift Central assumes no liability from damage or voiding of any warranty by towing with a trailer hitch.

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