Return Policy:

If you are not 100% satisfied with your purchase, we want the opportunity to make the situation right. You may return or exchange unused items within 15 days of the date of purchase. Items must be unused, not previously installed, and in the original packaging. We will thoroughly inspect all items before issuing a credit. Please include a copy of your order confirmation and any RMA numbers with your returns. The customer is responsible for all freight costs when returning an item for non warranty situations. We do not refund the difference of a price if there is a price decrease after the customer has already purchased the product. Prices are subject to change at any time. Your product will be refunded minus a 15% restock fee.

To Return or Exchange:

  1. Send an email to support@torkliftcentral.com with "Return Merchandise Authorization” in the subject line. Your email needs to contain your name, billing address, shipping address, original order number, and the details of the item(s) you would like to return and reasons why you would like to return them.
  2. We will review the email and contact you with detailed instructions on where to send your return. You may also be issued an RMA number at this time.
  3. Box the item(s) securely and enclose a copy of the order confirmation. Clearly mark each box with the RMA number you were issued if applicable. You may also list the RMA number in the reference number section of the shipping label.4. When we receive your packages we will thoroughly inspect the returned items to ensure the validity of the return. If you are exchanging items, it is at this time that we will send out your replacement items. For returns please allow 10 to 15 business days for the credit minus the 15% restocking fee to appear on your credit card statement, although the process is usually much quicker.

Electronics:

You may return unused, unopened electronics for a refund or exchange within 15 days from date of purchase. To return or exchange electronics, follow the same procedure listed above.

Exceptions and Special Circumstances:

For situations that have extenuating circumstances, contact support@torkliftcentral.com with "Special Circumstances Questions" in the subject line. These scenarios will be dealt with on a case-by-case basis.